NTS TaxVision FREE support policy

NTS will provide FREE Software support for current customers.  This includes software installations, rollover data, and data conversions.   The FREE support does not cover Network Set-up or Network configurations.  NTS has the resources available for Network Set-up and Configurations and is billed at a rate of $100 per hour.  NTS also provides IT support agreements that include a discounted hourly rate of 50% ($50 per hour) the following services:

IT Support Services

• Network Design, Administration and Maintenance
• Software Development
• PC Repair
• Security
• 24/7 Network Monitoring

For additional information on NTS Network Services please visit www.ntslink.net.

TaxVision/EFI Paid Support Procedure

Current Customer Definition:  A current customer is defined as an active customer and/or a new/potential customer with our complimentary software.  A current customer will remain a current customer until Jan 31^st the next year.  For example:  A customer that purchased software July 6, 2006 will remain a current customer status for FREE software support until Jan 31^st 2008.   

There will be 2 different scenarios for paid support for TaxVision customers they are further defined below. 

1. Network Support – In the case a current or non-current customer needs per case network support ($100 per hour) or under an IT support Agreement then this needs to be referred to IT sales department for completion and project management.

2. Non-Current TaxVision/EFI customer support – In some cases we have clients that are not current customers and want prior year support for TaxVision/EFI.  After the determination has been made the client is a non-current customer then Tech needs to quote the customer and make sure billing is done with the customer as well.